TERMS & CONDITIONS

PAYMENT POLICY
  1. Quotation or estimate only valid for 30 (thirty) days and is subject to final content, the availability of materials and price increases.
  2. Variations on specifications of any kind (from supplied quotations) will result in a revision of the quotation.
  3. All prices are quoted in ZAR and invoices are payable in ZAR.
  4. EFT payments will be regarded as received as soon as they reflect in our account or proof of payment is received. NO cheque payments.
  5. Terms of payment: 50% deposit payable on confirmation of order only all Custom Designed Products. Balance due on completion (unless otherwise negotiated), prior to collection or delivery.
  6. All pricing is subject to change without prior notice. All signed orders on which a deposit has been received will be honoured at the quoted price.
  7. Any deposit received on confirmation of an order is non-refundable.
  8. Rush jobs (orders required within less than 7 working days) will be subject to an increased design fee of R550.00.
DESIGN POLICY: BESPOKE
  1. After receiving the deposits’ proof of payment, The Little Llama will email the client an electronic brief sheet to complete.
  2. Once The Little Llama receive the completed brief sheet they have 3 working days to start with the clients’ design item.
  3. The client will receive a maximum of 3 concept designs (two initially and one extra if need be).
  4. The client has 3 sets of changes, but should the client go over an extra design fee will be charged at The Little Llama ‘s per revision rate of R250.00.
  5. The Little Llama has 72 hours to revert back to the client in between design changes.
  6. It is the clients’ responsibility to sign off all artwork prior to going to print.
  7. The Little Llama will not accept any responsibility for errors, omissions or otherwise once we have received final approval.
  8. The Little Llama takes 5-10 workdays to print and manufacture and 3 workdays thereafter to package the clients’ order.
  9. All items will remain the property of The Little Llama until full and final payment is received.
  10. All artwork and designs remain the copyright of The Little Llama and may not be reproduced in any way, in part or full without written consent from The Little Llama.
  11. Any errors or discrepancies are to be reported to The Little Llama within 24 hours of receipt of the ordered items.
  12. The customer indemnifies The Little Llama against any claims, costs and expenses arising out of the infringement of copyright, trademarks, patent or design.
DESIGN POLICY: READY-TO-ORDER
  1. After receiving the deposits’ proof of payment, The Little Llama will edit the item fields relevant to the suite with the information provided in the online form.
  2. Should the client request any other design element (fonts, layout, graphic, extras) that is not part of the suite to be changed, an additional design fee will be charged of R250.00
PROCESSING TIME FOR PHYSICAL ITEMS

Please allow for at least 5 – 10 working days for production of your order. (Working days exclude weekends and public holidays).                                 

If your order is customised, please allow for a maximum of 10 working days for production of your order – ONCE ARTWORK HAS BEEN APPROVED. (The Little Llama cannot be held responsible for late deliveries if artwork is not approved in time)                          

All packages shipped are expected to reach you within 3 – 5 business days (depending on which delivery option you choose as well as where you are based).             

INTELLECTUAL PROPERTY

All content on the Website are owned by The Little Llama and subject to copyright and other intellectual property rights under South African and foreign laws and international conventions. Content on the Website is provided to you for your personal, non-commercial use only and may not be used, copied, sold, reproduced, distributed, transferred, broadcast, displayed, licensed, or otherwise misused for any purpose whatsoever without the prior written consent of The Little Llama. If you download or print a copy of any portion of the Content for personal use, then you must maintain all applicable copyright and other copyrighted notices. You agree not to circumvent, disable or interfere with any security related features of the Website, or with any features that prevent or restrict use or copying of any Content.              

AMENDMENTS TO THE WEBSITE

The Little Llama reserves the right to amend or discontinue, temporarily or permanently, the Website (or any part thereof) without notice to you at any time. The Little Llama shall not be liable to you or to any third party for any revision, suspension or discontinuance of any part of our Website. This includes discontinuance of products and adjustment of prices.                           

USE OF THE WEBSITE

In order to access some features of the Website, you will have to create an account. When creating your account, you must provide accurate and complete information. If any of your information changes, you agree to update your registration information as soon as possible. If The Little Llama suspects that your registration information is not complete, current, or accurate, or that you have otherwise violated these Terms & Conditions, then your account may be subject to suspension or termination, and you may be barred from using the Website. The Little Llama reserves the right to terminate a user’s access to the Website at any time in its sole discretion and without prior notice.